Refund policy

Returns and Refunds

Last updated: October 26, 2026

We want you to understand the return conditions before you order. To request a return or report an issue, use our Contact page or email sumixim@aol.com. Include your order number, product name, delivery date and, for an incorrect or damaged item, clear photos. Do not ship any merchandise back before receiving return authorization and the correct destination from us.

Return shipping — important international heads-up

For eligible change-of-mind returns, customers pay the return shipping cost. Some products are fulfilled by independent suppliers overseas, and an authorized return address may be located in China or another country, even if your package originally shipped from a U.S. location. International postage may be substantially higher than domestic postage. We will tell you the authorized destination and return instructions before you mail an approved return. If you need to know an item's return destination and likely postage before purchasing, contact us first. Please also check item-specific return details before checkout.

Eligibility and original packaging

For an ordinary eligible apparel return, merchandise must be unworn, unwashed, unused, and in its original condition with all original hangtags, manufacturer labels, identifiable SKU/product labels, and original product packaging intact. Keep any labeled inner bags or packaging until you are sure you will not need to return the item. Returns missing required identifying tags or packaging may not be accepted by the fulfillment partner, subject to applicable law.

Eligible Trendsi clothing (U.S. deliveries)

Request a return within 7 calendar days after delivery (or final package delivery where the eligible supplier uses that rule). Once your return request is approved, ship the item within 7 days after submitting the request, using the instructions and address we supply. The original outbound shipping and handling charges are ordinarily nonrefundable for change-of-mind returns. A disclosed restocking fee may apply to noncompliant returns only where permitted by law and supplier conditions.

Other third-party suppliers and exclusions

Items from other suppliers may follow different, product-specific eligibility windows and destinations that must be disclosed with the product before purchase. Certain categories, including beauty products, bodysuits, face masks, intimates and lingerie, jewelry, swimwear, open-pack wholesale orders or clearly marked final-sale items, may be excluded from voluntary change-of-mind returns where law permits. This policy does not limit legal rights concerning faulty, damaged or misdescribed items.

Exchanges

Exchanges are not available. If an eligible return is approved and you want another size, color or item, place a separate new order after reviewing availability and sizing.

Wrong, damaged, defective or missing merchandise

Contact us promptly with your order information and supporting pictures where possible. We will investigate and offer a repair, replacement, refund or other remedy as required by applicable law. The ordinary customer-paid change-of-mind return-shipping rule does not override our responsibilities for incorrect, damaged, defective or legally nonconforming items. Please do not return an item until we provide instructions.

Refund timing

After an authorized return is received and inspected, an approved refund is issued to the original payment method, subject to applicable law. Supplier review may take several business days, and bank or card processing may add time. We will communicate the status and any legally required refund deadline. If an order is not shipped within the required time, statutory cancellation and refund rights continue to apply.