Terms of service

Terms of Service

Last updated: October 26, 2026

Welcome to Colder Collective. These Terms of Service apply to your use of coldercollective.com and purchases made through our store. By placing an order, you agree to these terms and the policies linked below. Nothing in these terms limits rights that cannot legally be waived. Shopify provides our commerce platform, but Colder Collective is your seller and point of contact for orders.

1. Contact and customer support

Contact Colder Collective at sumixim@aol.com or through our contact page. Include your order number when requesting help. Please do not send payment card details or passwords by email.

2. Products, descriptions and sizing

We curate apparel and accessories from independent suppliers. Colors, texture and fit may vary slightly with screens, lighting, production lots and manufacturer sizing. Review each item's description, measurements, availability, supplier-specific notices and return eligibility before ordering. We work to correct material listing errors and will contact you if an ordered item cannot be supplied. Colder Fit, where offered, is an optional visual styling or AI fit-estimation tool, not an exact body scan or guaranteed sizing recommendation.

3. Orders, pricing and payment

Prices are shown in USD unless stated otherwise. Taxes, delivery charges and available payment methods appear at checkout. We may contact you to verify an order or correct a pricing or stock error; where an order cannot be fulfilled, we will provide an appropriate cancellation and refund. A checkout confirmation does not guarantee that an item has dispatched. Contact us promptly if you need an address correction or cancellation; orders already being processed or shipped may not be cancellable, subject to applicable law.

4. Third-party and overseas fulfillment — please read before ordering

Important: Colder Collective uses independent third-party suppliers and fulfillment partners. Some merchandise ships from warehouses outside the United States, including China, while other merchandise may ship domestically. Items in the same order may be processed by different partners and arrive in separate packages. International shipments may experience additional processing time, customs inspections, holidays, tracking updates that take time to appear, carrier disruptions or other delays. Estimated delivery dates are not guarantees. The shipping charge and any known destination restrictions will be shown at checkout. For more details, see our Shipping Policy.

If we cannot ship within the stated time or any legally applicable default time, we will contact you as required and honor applicable cancellation and refund rights. We do not use supplier or customs delays to waive statutory customer remedies.

5. Returns, refunds and exchanges — international return heads-up

Heads-up: Certain supplier-fulfilled items may require returns to an overseas processing center, including China. The return address is not necessarily the address on the original shipping label. For an approved change-of-mind return, the customer is responsible for the return postage, including international shipping charges if the authorized return destination is overseas. International return shipping can be expensive and may affect whether a return is worthwhile. Please review the item-specific return details and contact us before ordering if you need to know the return destination. We will provide the applicable authorized return instructions before you send anything back.

Eligible change-of-mind returns must be unworn, unwashed and in original condition with all original tags, SKU/product-identifying labels and original packaging intact. Eligible Trendsi clothing returns must be requested within seven days of delivery and shipped within seven days after the request; other suppliers or categories may have different clearly disclosed conditions. We do not offer exchanges. Consult our Refund Policy for exclusions, refund processing, and how to report damaged, defective, missing or incorrect products. Those issues are handled separately and customers retain any applicable legal remedies.

6. Site use and intellectual property

Please use our store lawfully, provide accurate checkout details and do not interfere with website security. Our branding, original website content, layout and product presentations may not be copied or used commercially without permission, except where allowed by law. Manufacturer and supplier materials remain subject to their respective rights.

7. Website availability and liability

We make reasonable efforts to keep the website, prices and product information accurate and accessible, but occasional errors or interruptions may occur. To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising solely from use of the website. This does not exclude liability for our own legal obligations, defective merchandise, or any customer right that cannot be waived.

8. Privacy and policy updates

Our handling of personal data is described in our Privacy Policy. We may update these terms by posting the revised text and date on our website. Changes will not retroactively remove rights attached to orders already placed.